Return policy
We are committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer a convenient return and exchange service to protect your rights.
⚠️ Important Refund Policy
For returns not due to product quality issues (such as changing your mind, ordering errors, or personal reasons),
👉 The buyer is responsible for all return shipping and procurement costs.
These costs will be deducted from the refund amount after the returned goods have been inspected and confirmed.
Please carefully review your order before confirming your purchase.
1. Shipping Location
We ship from China and have our own dedicated customs clearance channels to ensure fast delivery within Europe.
2. Return Policy
If you receive a product with quality issues, shipping damage, or an order error, you can apply for a return within 7 days of receiving the package. Returns must meet the following conditions:
The product must be unused and in its original packaging.
A valid order number and photographic or video evidence must be provided to verify the issue.
For returns due to personal reasons (e.g., changing one's mind), the buyer is responsible for return shipping and procurement costs.
3. Refund Policy
After receiving and inspecting the returned goods, we will process the refund within 5-7 business days. Refund methods include:
Refund to original payment account: The refund will be returned to your original payment account.
Exchange service: If you wish to exchange the item instead of receiving a refund, please contact us to arrange the exchange process.
4. Return and Refund Process
Contact Customer Service: Please submit a return request via jr-vape@jr-vape.com or online chat, providing your order number and details of the issue.
Review and Explanation: Our team will review your request and provide return instructions within 2 business days.
Return: Please return the item to the provided address and provide the tracking number.
Refund or Exchange: After receiving and verifying the item, we will process your refund or send a replacement item.
5. Special Notes
No refunds will be given for delays or damages caused by customs delays, force majeure events, or public holidays.
Due to the special nature of e-cigarette products, used or opened items cannot be returned or exchanged.
6. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: jr-vape@jr-vape.com
Your satisfaction is our top priority. We are committed to providing reliable and efficient service!